Service

Hotline

We are fully committed to providing the highest quality service to our customers.

We are here to answer your questions regarding our products, delivery and other matters in English via phone at 00 49 9241 – 8099980 or email at support.store.eng@cybex-online.com.

Our team of experienced customer service experts is happy to provide assistance over the phone during our office hours:

8.00-16.00 Monday to Thursday

8.00-13.00 on Friday

Delivery

We deliver to the following countries:

Germany (delivery time 1-2 working days)

Austria (delivery time 1-2 working days)

Belgium (delivery time 1-2 working days)

Netherlands (delivery time 1-2 working days)

Italy (delivery time 2-4 working days)

Spain (delivery time 2-4 working days)

Islands are excluded from delivery.

We strive to send you your order as soon as possible. Orders usually leave our warehouse on the same working day, if your order has been placed before 10 am. Orders are delivered Monday through Friday; except on public holidays. Please note that bad weather conditions, seasonal shopping tips or holidays may delay the delivery of your order.

Delivery exclusions:

Following destinations can unfortunately not be delivered.

Aland Islands

Andorra

Canary Islands

Channel Islands

Ceuta

Netherlands Antilles

Faroe Islands

French DOM TOM, CTOM, New Caledonia and Cityssimo

Gibraltar

Greenland

Lichtenstein

Melilla

Mount Athos

San Marino

Vatican City

Extras perks

Delivery is free of charge.

We offer an extended right of return within 30 days of purchase.

Delivery time takes 1 to max. 4 working days, depending on your country of residence.

We always use DPD delivery so you can always track your purchase.

Returns

Would you like to return one or more items? Please contact us via e-mail at support.store.eng@cybex-online.com or phone us at 00 49 9241 – 8099980. We will provide you with a return label by mail. Please do not send your return package freight collect.

Thank you,

Your CYBEX STORE Team

Withdrawal form print (PDF)

Withdrawal form online