Service

CYBEX ONLINE STORE –
SALES SUPPORT

For all queries regarding our CYBEX Platinum & Fashion Kollektion - Please contact us on the details below:

Phone: +499241-8099980
Fax: +499241-8099985

Email: support.store.de@cybex-online.com
Web: www.store.cybex-online.com

Official CYBEX STORE by BABY-COMMUNITY.com GmbH
Am Hollerstein 3b
91257 Pegnitz
Germany

CYBEX ONLINE –
QUERIES & SUPPORT

For all CYBEX Product and Support Queries - Please contact CYBEX Customer Services on the details below:

Phone: +49 921-78511-0
WhatsApp: +49 151 580-4273-5

Email: info.de@cybex-online.com
Web: www.cybex-online.com/de/contact.html

Social Media:
Facebook | Twitter | Instagram

Delivery

We deliver to the following countries:

Germany (delivery time 1-2 working days)

Austria (delivery time 2-5 working days)

Belgium (delivery time 2-5 working days)

Netherlands (delivery time 2-5 working days)

Italy (delivery time 2-5 working days)

Spain (delivery time 2-5 working days)

Islands are excluded from delivery.

We strive to send you your order as soon as possible. Orders usually leave our warehouse on the same working day, if your order has been placed before 10 am. Orders are delivered Monday through Friday; except on public holidays. Please note that bad weather conditions, seasonal shopping tips or holidays may delay the delivery of your order.

Delivery exclusions:

Following destinations can unfortunately not be delivered.

Aland Islands

Andorra

Canary Islands

Channel Islands

Ceuta

Netherlands Antilles

Faroe Islands

French DOM TOM, CTOM, New Caledonia and Cityssimo

Gibraltar

Greenland

Lichtenstein

Melilla

Mount Athos

San Marino

Vatican City

Extras perks

Delivery is free of charge.

We offer an extended right of return within 30 days of purchase.

Delivery time takes 1 to max. 4 working days, depending on your country of residence.

We always use DPD delivery so you can always track your purchase.

Returns

Would you like to return one or more items? Please contact us via e-mail at support.store.eng@cybex-online.com or phone us at 00 49 9241 – 8099980. We will provide you with a return label by mail. Please do not send your return package freight collect.

Thank you,

Your CYBEX STORE Team

Withdrawal form print (PDF)

Withdrawal form online