Returns / Exchanges


Would you like to return one or more items? Please contact us via e-mail at or phone us at 00 49 9241 – 8099980. We will provide you with a return label by mail. Please do not send your return package freight collect.

We will only accept returns which are not used and we kindly ask you to return your item with the original packaging.

Instruction on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract without stating any reasons within 30 days. The withdrawal period is 30 days from the day on which you or a third party designated by you who is not the carrier have or has taken possession of the last goods. To exercise your withdrawal right, you need to inform us, GmbH, Am Hollerstein 3b, D-91257 Pegnitz, Germany, phone: 09241 / 80 999 80, email:, of your decision to withdrawal from the contract by way of clear statement (e.g. mailed letter or email).  If you make use of this option, we will send you a confirmation of receipt of your withdrawal without delay (e.g. by email).

To comply with the withdrawal period, it shall be sufficient to send the notification on execution of the withdrawal right before the end of the withdrawal period.

Consequences of withdrawal

If you have withdrawn from this contract, we must return all payments that we have received from you, including delivery costs (apart from additional costs resulting because you have chosen any other type of delivery than the most cost-efficient standard delivery offered by us) without delay within 30 days of the day on which the notification on your withdrawal from the contract was received by us. We shall use the same means of payment for this repayment that you used for the original transactions, unless something different is expressly agreed with you; in no case will you incur any fees for this repayment. We may refuse repayment until we have received the goods back or until you have proven that you have returned the goods, depending on which is the earlier time.

You must return or hand over the goods to us without delay and in any case at the latest within 30 days of the day on which you informed us of your withdrawal from this contract. The period shall be complied with if you dispatch the e goods before the end of the period of 30 days.

We shall assume the costs for the return within Germany.

You only need to pay compensation for possible reduction of value if this reduction of value is due to handling of the goods that was not necessary for inspecting their properties, characteristics and function.

- - - End of the instruction on the right of withdrawal - - -

Withdrawal form


Am Hollerstein 3b
91257 Pegnitz

Phone: 00 49 9241 / 80 999 80