Terms & Conditions


These general terms and conditions exclusively apply with all deliveries and services of BABY-COMMUNITY.com GmbH Onlineshop. Deviating and/or supplementary agreements shall require the express written consent of BABY-COMMUNITY.com GmbH Onlineshop.

You can call the new consumer arbitration rules according to the EU regulation under the following link: http://ec.europa.eu/consumers/odr

Offers, orders and conclusion of contract

All offers from BABY-COMMUNITY.com GmbH Onlineshop on the website of store.cybex-online.com are non-committal and subject to confirmation. Small deviations and technical changes from our figures or descriptions are possible.

The illustration of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking the button "Commit to buy", you place a binding order for the goods in the shopping basket. Confirmation of receipt of your order follows directly after sending of the order and does not yet constitute acceptance of the contract. We may accept your order by sending an order confirmation by email or by delivery of the goods within five days. We will indicate any deviating delivery times on the respective product page.

Prices and payment conditions

The prices displayed on the websites of BABY-COMMUNITY.com GmbH Onlineshop at the time the order is placed shall apply. All indicated prices shall be Euro prices and shall contain the statutory VAT; unless indicated differently, they are stated without shipping costs. Additional services shall be charged separately.

BABY-COMMUNITY.com GmbH Onlineshop accepts all payment types offered on the website of BABY-COMMUNITY.com GmbH Onlineshop within the order process. The customer shall choose his preferred payment method. Detailed information on the payment methods can be found at: store.cybex-online.com/shop/Info/zahlungsmethoden.html

Delivery, delivery times and shipping costs

The delivery time shall extend by the time until any downpayment or advance payment agreed on has been received by BABY-COMMUNITY.com GmbH. Orders and deliveries shall generally only be possible and free of charge within all countries we deliver. Items are only sold at common household volumes.

The delivery times depend on the product and are indicated with every product on our website and in the shopping basket. The obligation to deliver shall not apply if we are not supplied correctly and in time in turn, provided that we are not at fault for the lack of availability. We will inform you without delay of non-availability of the goods and any advance payment shall be reimbursed without delay. The shipping costs are disclosed to the order in the shopping basket before the order process is triggered.

Partial delivers are permitted unless the customer recognisably is not interested in these or they are recognisably not reasonable for him. The shipping costs shall in this case only be charged once.

Passing of risk

The risk shall pass to the customer as soon as the goods have been handed over to the customer by the charged transport company. We kindly ask our customer to assert any complaints for transport without delay against the transport company.


BABY-COMMUNITY.com GmbH Onlineshop warrants that sold goods are free from defects of material and craftsmanship at the time of passing of the risk and that, if applicable, they have the contractually represented properties. The statutory provisions shall apply. Where we grant special guarantees, this shall not affect your statutory warranty claims.

BABY-COMMUNITY.com GmbH shall not assume any warranty for common wear of the goods and for defects caused by defective or negligent treatment or operation or unusual operating conditions.

BABY-COMMUNITY.com GmbH Onlineshop assumes no liability for continuous and uninterrupted availability of store.cybex-online.com Onlineshop nor for technical or electronic errors of the online offer.

Construction, design and form changes that are due to improvements of technology or demands of the legislator are reserved during the delivery time unless the object of the delivery is changed or modified considerably and the changes are not reasonable for the customer.

Reservation of title

All deliveries shall be made subject to retention of title. The delivered goods shall remain the property of BABY-COMMUNITY.com GmbH Onlineshop until complete payment of the purchasing price.

Instruction on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract without stating any reasons within 30 days. The withdrawal period is 30 days from the day on which you or a third party designated by you who is not the carrier have or has taken possession of the last goods. To exercise your withdrawal right, you need to inform us, BABY-COMMUNITY.com GmbH, Am Hollerstein 3b, D-91257 Pegnitz, Germany, phone: 09241 / 80 999 80, fax: 09241 / 80 999 85, email: support.store.eng@cybex-online.com, of your decision to withdrawal from the contract by way of clear statement (e.g. mailed letter, telefax or email). You may use the enclosed sample withdrawal form for this, but this is not required. You may electronically complete and submit the sample withdrawal form or any other clear statement on our website http://store.cybex-online.com modelwithdrawalform as well. If you make use of this option, we will send you a confirmation of receipt of your withdrawal without delay (e.g. by email).

To comply with the withdrawal period, it shall be sufficient to send the notification on execution of the withdrawal right before the end of the withdrawal period.

Consequences of withdrawal

If you have withdrawn from this contract, we must return all payments that we have received from you, including delivery costs (apart from additional costs resulting because you have chosen any other type of delivery than the most cost-efficient standard delivery offered by us) without delay within 30 days of the day on which the notification on your withdrawal from the contract was received by us. We shall use the same means of payment for this repayment that you used for the original transactions, unless something different is expressly agreed with you; in no case will you incur any fees for this repayment. We may refuse repayment until we have received the goods back or until you have proven that you have returned the goods, depending on which is the earlier time.

You must return or hand over the goods to us without delay and in any case at the latest within 30 days of the day on which you informed us of your withdrawal from this contract. The period shall be complied with if you dispatch the e goods before the end of the period of 30 days.

We shall assume the costs for the return within Germany.

You only need to pay compensation for possible reduction of value if this reduction of value is due to handling of the goods that was not necessary for inspecting their properties, characteristics and function.

- - - End of the instruction on the right of withdrawal - - -

Withdrawal form

If you want to revoke your contract, you may print this form and send the completed form to:

Am Hollerstein 3b
91257 Pegnitz

Phone: 00 49 9241 / 80 999 80
Telefax: 00 49 9241 / 80 999 85
Email: support.store.eng@cybex-online.com

Withdrawal form print (PDF)

Withdrawal form online

Image rights

All graphics and images are subject to German copyright law. Such copyright rests with us or with our partners. Any use of them without our express consent is not permitted. The same applies to the product description drafted by us or our partners.

Place of jurisdiction and applicable law

Exclusiv place of jurisdiction for all disputes in connection with the delivery transaction shall be the place of jurisdiction of BABY-COMMUNITY.com GmbH Onlineshop, district court (Amtsgericht) Bayreuth HRB 5204, as far as this can be agreed. The registered office of BABY-COMMUNITY.com GmbH Onlineshop is agreed on as place of jurisdiction if the contracting partner has no general place of jurisdiction in Germany or if the contracting partner relocates his residence abroad after conclusion of the contract or if the place of residence of the contracting partner is not known at the time the claim is raised. The contracting partners agree on application of the law of the Federal Republic of Germany regarding all legal relationships from this contract, under exclusion of UN sales law whereas compulsory law of the country in which you have your main residence remain unaffected.


Am Hollerstein 3b
91257 Pegnitz

Phone: 00 49 9241 / 80 999 80
Telefax: 00 49 9241 / 80 999 85
Email: support.store.eng@cybex-online.com
Web: http://store.cybex-online.com

Commercial register entry: HRB 5204 district court (Amtsgericht) Bayreuth
VAT ID: DE 273037054
Managing director: Oliver Hammerl

Additional provision

The voidness or invalidity of individual provisions of these terms and conditions shall not affect the validity of the remaining provisions. Void or invalid provisions shall be replaced by the statutory provisions.